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Logistics of basic services
Logistics basic services. Basic services are socialized logistics companies to provide customers with the minimum and usually services. The principle underlying this service are: 1) to satisfy the basic needs of users, to users of God, service with a passive; 2) to serve buyers and sellers for the exchange of objects, the two sides is a kind of contractual relationship, not a partnership; 3) No failure or breakdown services to low-level of service goals, this goal with a conservative. 4) service for all users, the implementation of the customer in terms of international trade is equivalent to "national treatment", that is exactly the same modes of service delivery and service levels. In fact, the basic services can be done is that the user needs of the logistics in general, for example, long-distance transportation needs of customers through social logistics enterprises can be road and rail services, the demand can be properly inventory warehouse storage capacity, but also That is, should be through social services of logistics companies have "availability"; social logistics business customer service means customer service levels should be recognized, for example, the two sides in the contract expressly error rate or failure rate, that is basic services for the customers to have "acceptability"; to judge the performance of the entire service, not a high standard of judging, can not rely on these basic services to achieve results beyond their scope, therefore, is based on "reliability "as the identification of service performance. |
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